General

Merchandise will be accepted for refund or credit within 14 days of purchase and should be accompanied by the original sales receipt. Returns will only be accepted at an Afrikano Hardware store subject to the item being returned in a saleable condition. Refunds will not be given for special orders, discounted or altered merchandise.

Refunds will be provided for cash, credit card and electronic transfer purchases. The reversal of cash and electronic transfer purchases will be affected by means of an electronic transfer into a personal bank account. Reversals of Credit Card purchases will be affected in store upon presentation of the original credit card.

Watches are under warranty and no refunds or exchanges will be accepted in this regard.

Layaway

Should a layaway purchase be cancelled the purchaser will forfeit 10% of the purchase price unless funds are transferred to an alternative purchase from Afrikano Hardware.

In the event that no payments are made during a three-month period the agreement will be considered terminated and no refunds will be made.

Quotations

Written quotations are valid for 14 days from date of issue.

A 30% deposit is payable upfront on all orders. The date of completion is an estimate and wherever possible any unexpected delays will be communicated. Afrikano Hardware reserve the right to adjust the costs indicated on the sales order.

Deposits are non-refundable.

Repairs

Any reference made to characteristics or description of goods to be repaired shall be for identification purposes only and are in no way a guarantee of quality or authenticity thereof. The date of completion is an estimate and wherever possible any unexpected delays will be communicated.

Afrikano Hardware reserve the right to adjust the costs indicated on the repair order.

Goods not collected within sixty days may be sold to defray costs. Although all reasonable precautions are taken to prevent loss or damage it remains the responsibility of the owner to have the goods insured.

Neither the company nor any staff member will be liable for any loss suffered.

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Afrikano Hardware reserve the right to return the item undone should the repair not be viable. Damage as a result of heavy wear is not guaranteed. This is usually indicated by dents or scratches on the product and general neglect of the item.

We offer a complimentary in-store product cleaning service. We recommend you take advantage and have all settings inspected every six months. The in-store cleaning service excludes rhodium treatments and professional polishing which is charged as a repair charge through our accredited workshop.

Warranties shall be null, and void should any other product repair or modify an item purchased from Afrikano Hardware.

For further enquiries, feel free to get in touch with us.